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Weatherford, Texas, United States

(800) 214-6252

Arts & Crafts

FAQs

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How long does it take to ship items?

Items will ship within 1-3 business days.  You will be notified of delays due to federal holidays, severe weather road closures, and unforeseen circumstances.

How are items shipped?

The US Postal Service (USPS) is our preferred shipping service.  Every package is given a tracking number. If you need additional services, please e-mail us.  There will be an additional charge for those services and increased insurance.

May I request a different shipping service?

Yes, but additional fees may apply.  Please contact us at the time of purchase.

What is your return policy?

Please contact us immediately if you have an issue.  We wrap items very carefully.  If your package is damaged  during shipping, you will need to have photos of the damage before opening, photos of any damage to the item(s), and contact your local post office first.  They usually provide a refund the same day.  If it is a malfunction of the materials, please let us know before writing a negative review.  Stone Arbor will be happy to work with you on a solution.  Stone Arbor Gallery's Return Policy is 30 days from the date of sale..

How much tax is added?

Since Stone Arbor Gallery is primarily an online store based in Texas, we will deduct the tax from our profits for Texas residents.  Should the internet tax laws change, we will let you know of any changes to our policy.

Have a question not seen here?

Please contact us with any questions not answered above.